Customer Care Advisor

Reports To:

 Customer Care Manager

Location: 

Duncrue Crescent, Belfast

Hours:

 39 hours per week (Monday to Thursday 8.00am - 5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home 12pm - 5pm)

Salary:

 £28,000 per annum

Join a Growing Business Where Customer Service Matters

Are you passionate about helping people and delivering outstanding customer experiences? Do you enjoy building relationships, solving problems, and making a real difference to customers every day?If so, we'd love to hear from you.Dreams and Sofatime are looking for a Customer Care Advisor to join our friendly and supportive team on a permanent, full-time basis.This is an exciting opportunity to become part of a successful and rewarding business where your contribution is valued, your voice is heard, and no two days are the same.

About the Role

As a Customer Care Advisor, you'll be at the heart of our customer journey, providing exceptional support and helping customers find solutions that meet their needs.This role is about much more than answering calls and emails. You'll build strong relationships with customers, take ownership of enquiries, and work closely with colleagues, stores, and suppliers to deliver positive outcomes.We're looking for people with personality, empathy, and a genuine desire to help others. If you're someone who enjoys talking to people, solving problems, and delivering great service, this could be the perfect role for you.

What You'll Be Doing

• Responding to customer, store, and supplier enquiries via telephone and email.
• Taking ownership of customer issues and complaints through to resolution.
• Building positive relationships with customers and delivering exceptional service.
• Liaising with suppliers and colleagues to find effective solutions.
• Negotiating commercially with customers and suppliers when required.
• Arranging and confirming delivery dates with customers.
• Ensuring every customer interaction reflects our commitment to outstanding service.

What We're Looking For

Essential Skills & Experience

• Strong IT skills, including Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong customer service focus with a passion for helping people.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• A positive, proactive, and solution-focused approach.
• Confidence in taking ownership of customer enquiries and seeing them through to resolution.

Why You'll Love Working With Us

We believe in rewarding our people and recognising the contribution they make to our success. That's why we offer a range of benefits designed to support you both at work and at home:

Generous Staff Discount 

– Enjoy exclusive savings on our products for you, your family and friends

Free On-Site Parking 

– Convenient and hassle-free parking at work.

Additional Annual Leave Opportunity 

– Through our Smoke Break Exchange initiative, non-smokers can earn an extra day's holiday each year.

Length of Service Awards 

– We celebrate and reward loyalty and long-term commitment to the business.

Enhanced Family Leave

 – Enhanced maternity and paternity benefits to support you during life's important moments.

Employee Referral Bonus 

– Recommend great people to join our team and receive a bonus when your referral is successful.