Customer Care Advisor

Key roles

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing broker support unit. 

Specific responsibilities (including but not limited to)

• Handling enquiries from customers through inbound telephone activity and email. 

• Responding to all customer service requirements to agreed service levels, procedures and guidelines 

• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides 

• Meeting and exceeding your assigned individual and team targets 

• Resolving all queries on a first call resolution basis 

• Making outbound calls to generate sales and renewals 

• Always act in a compliant and secure manner in accordance with policy and procedures 

• Demonstrating a united approach to achieving goals and working as part of a successful team 

• Committing to future personal development and growth 

Qualifications/skills

• Excellent attention to detail / accuracy 

• Excellent communication skills; verbal and written 

• Decision making skills and sound numeric skills 

• Sales negotiation and administration skills highly desirable 

Experience

• Experience working in a pressurised environment with tight deadlines 

• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives 

• Third Level qualification (Highly desired) 

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme

• Health Insurance Scheme 

• Life Cover 

• PHI – Permanent Health Insurance 

• Exams & Professional Membership Fees 

• Professional and personal development opportunities