Customer Care Advisor

The Opportunity: Customer Care Advisor, Kilkenny/Hybrid

Are you Customer focused, highly motivated and committed to the delivery of first class customer service? Would you like to join a fast paced dynamic team with ongoing training and development? Then this could be the right opportunity for you? Join our team in Kilkenny as a Customer Services Advisor. Initially you will be office based (training period) and will then have a mixture of home and office based work. Starting date is June 2024.

What will the role involve: 

• Answering inbound calls from new and existing customers
• Profiling our customer requirements in order to offer a health care solution
• Provide excellent advice and service to our existing health insurance customers
• Maintain a high level of engagement with customers and ensuring all customer service standards are met.
• Meeting and exceeding individual targets and ensuring all service levels are met. 
• Developing effective relationships with the team and internal departments

What Kind of experience do you need

• Customer focused and committed to the delivery of first class customer service.
• 1 to 2 year’s experience in a sales/customer services role, third level qualification desirable
•  Excellent computer skills.
•  Strong communication & influencing skills in written and spoken English.
•  Proven ability to work in a target driven environment and results focused.
•  A high degree of flexibility, with strong team spirit.
•  Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Alignment to the VHI Values

These are CF3, CF4 & CF5 roles under the Central Bank’s Fitness and Probity regime.

Benefits

• Annual Bonus
• Pension
• Health Insurance immediate upon joining 
• 21 Days Annual Leave
• Ongoing training and development
• Hybrid working model (remote and office based work)
• Onsite Canteen and Parking for when you are in the office. 
• Sports and Social Club