Customer Care and Sales Support Executive (Phone, Email & Web Support)

About Us:

One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.

As we are constantly expanding with over 22 stores nationwide, we’re looking for an enthusiastic and self-motivated Customer Care and Sales support Executive to join our expanding team and help drive revenue growth, enhance customer experience, and support our digital presence.

Key Responsibilities:

Customer Support & Service

• Provide friendly and efficient assistance to customers via phone, email, and live chat.
• Handle general enquiries, product information requests, delivery updates, and after-sales support.
• Record and manage customer cases accurately within our CRM system.
• Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.
• Follow up on open queries to ensure customer satisfaction.
• Selling our online products and responding to sales queries.

Administration & Coordination

• Process orders, service requests, returns, and warranty claims.
• Maintain detailed records of customer interactions and feedback.
• Support internal departments with administrative tasks related to customer orders and aftercare.
• Support customer care and sales administration across multiple channels, including phone, email, and digital platforms.
• Provide regular updates and reports on customer issues or trends to help improve service processes.

Customer Experience & Relationship Building

• Develop strong product knowledge to guide customers confidently (training provided).
• Where appropriate, assist customers with complementary or add-on items to complete their purchase.
• Identify recurring issues or bottlenecks and suggest process improvements.

The Person

• At least 2 years of experience in a customer service, administration, or support role (retail or consumer goods experience a plus).
• A genuine passion for helping people and providing great service.
• Strong communication and problem-solving skills.
• Confident phone and written communication style with excellent attention to detail.
• Comfortable using multiple systems (CRM, order management, email platforms).
• A positive, adaptable, team-oriented attitude.
• Willing to support sales when needed (e.g., assisting a customer to complete their purchase).

Skills & Qualifications

• Proven experience in a customer-facing or administrative support role.
• Strong IT literacy (MS Office, CRM tools, email systems).
• Excellent organisational and multitasking skills.
• Furniture industry experience is a plus but not required.

WHY JOIN US: Look us up on Glassdoor rated 4.6/5.

Benefits

• We’re dynamic and expanding
• Fun, fast paced & high energy work environment
• Culture of developing and promoting from within the company
• Our Generous staff discounts
• Our pension scheme
• Our Bonus Scheme
• Our Educational Support Scheme
• Our Discounted corporate rate health care
• Our free Employee Assistance Programme
• Our wellbeing initiatives like our Bike to work scheme
• Career Development Opportunities
• Continuous professional development with dedicated training resources

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