Customer Care Associate

Job Summary

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Job Level

Requires advanced skills and expertise in a variety of work processes or activities.

Generates new and innovative solutions to complex problems.

Works autonomously within established procedures and practices.

Category: Customer Support