Customer Care Associate

The Opportunity

As a Customer Care Advisor, you will be primarily responsible for managing inbound phone calls from our customer base. This will involve responding to and resolving queries, logging call types and recording interactions.

The Role:

• Resolve product or service problems by clarifying the customer's query, identifying and implementing the resolution, and following up to ensure the query is closed.
• Recommend improvements based on customer needs analysis
• Meet and exceed all personal and business objectives
• Support colleagues to achieve team goals and objectives
• Work collaboratively with the wider team to ensure consistency and best practice

Competencies & Skills

• Works well in a team and supporting others to achieve the team goals
• Computer skills required
• Keyboard/Typing skills an advantage
• Strong customer focus
• Strong communication skills, both verbal and written
• Listening skills
• Problem analysis and identification
• Ability to work to targets
• Adaptability
• Initiative
• Organisation and time management
• Attention to detail

Salary & Benefits.

We are an equal opportunities employer with competitive pay and commission structures in place and growth opportunities vertically and laterally.

You will also be entitled to 20 day’s AL per year with 1 day addition leave per year of service to the max of 25 days in total.

What you need to have:

Desirable:

• Previous experience in a contact centre environment
• 12 months experience in a customer service role

Essential:

• Leaving certificate or equivalent

Job Type: Full-time and Part-time positions available

Benefits:

• Permanent Contract
• Cycle to Work Scheme
• PRSA pension scheme
• Free On-site parking
• Flexible working hours
• Casual dress
• Staff Discounts with local business
• Death in service
• Free Employee Assistance Program
• Culture of internal promotion and development

Ida Business & Technology Park, Waterford

Salary: €11.50 - €13.20 per hour