Customer Care Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Are you dedicated to providing outstanding service and building strong, positive relationships with customers?

We are looking for an enthusiastic and detail-oriented Customer Care Specialist to join our vibrant team on a 1-year fixed term contract.

In this key position, you will manage customer accounts, provide commercial support, and ensure smooth account administration in a dynamic environment.

If you are ready to embrace a varied and rewarding role and contribute to our ongoing success, we encourage you to apply. Take this opportunity to make a difference and grow with us!

Key responsibilities

• Maintain professional, timely, and effective communication with our customers
• Take responsibility for all aspects of account administration, including handling account queries and providing commercial support
• Manage customer orders and requests in line with company procedures, and suggest process improvements to boost efficiency and effectiveness
• Resolve service issues by clarifying customer complaints, investigating root causes, finding solutions, and escalating appropriately to your Lead, Supervisor, or Manager
• Develop and maintain strong relationships with all customers through effective account management
• Keep your knowledge of products, customers, processes, and suppliers up-to-date
• Build strong working relationships with the supply chain and all departments, including the commercial team, and collaborate with your Supervisor or Manager to enhance customer service
• Support the collection of information to help implement improvements across the business
• Remain fully flexible to meet changing business needs

Qualifications and skills

• Third level qualification required
• Additional language skills (French, German, or Spanish) are a plus, but not essential
• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player
• A strong desire for continuous learning and a desire to grow professionally