Customer & Consumer Data Product Owner

Customer & Consumer Data Product Owner

Location – Kilkenny / Dublin

Reports to – Data, AI and Analytics Director

Glanbia Business Services

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

The Opportunity

The Data Product Owner is responsible for defining and managing the Data Product vision, strategy, and end-to-end delivery, collaborating with relevant IT and Business stakeholders to ensure alignment to business strategic objectives. They are responsible for translating strategic and operational business objectives into technical Data Product solutions, having in-depth knowledge of business processes that underpin the Technology Value Stream. They lead the Data Product team to design and develop new Data Products, enabling the Business to successfully embed these Products into business processes. They remain abreast of emerging technologies relevant to their Technology Value Stream, driving innovation and optimisation in solution creation.

Job Responsibilities

• Defines the Customer and Consumer Data Product vision and strategy, aligned with wider Business goals and priorities.
• Collaborate with key Business stakeholders across the organization to identify key challenges and opportunities where data can provide solutions and then translating these business needs into technical requirements, understanding which data capabilities are required for the requested Data Product creation (e.g., BI vs data modelling vs data science vs AI).
• Works with the Head of Customer and Consumer Value Stream and Head of Data, AI & Analytics to align Customer and Consumer Data Product resources with the prioritised programme of work.
• Collaborates with Data Platform teams, Solution Architects, and other relevant IT stakeholders to scope technical requirements for business solutions.
• Prioritises Customer and Consumer Data Product solutions against the backlog, accounting for business priorities and foundational enablement required; collaborates with other Data Product Owners to prioritise cross-functional data insight requests, ensuring requests are managed in a standardised manner; prioritises smaller, ad-hoc business requests (e.g., one-off data insight) in the Data Product backlog, ensuring that team resource times are adequately accounted for.
• Manages the Customer and Consumer Data Product team to deliver the Customer and Consumer Data Product roadmap, delivering valuable, robust, and secure data solutions for the Business; accountable for overall Data Product performance (e.g., delivery velocity, escalated issue resolution, Data Product roadmap realisation).
• Collaborates with the Data Governance team, relevant technical architects (BI or AI), data platforms owners and Information Security, Risk & Compliance teams to ensure Data Products are created, managed, and consumed in a standardised, secure, and compliant manner.
• Acts as an escalation point for data solutions relevant to Customer and Consumer Value Stream to remediate product quality / performance issues.
• Develops a continuous improvement culture within the Customer and Consumer Data Product team, encouraging the team to make meaningful improvements to overall Data Product performance.
• Conducts horizon scanning to identify opportunities for emerging technologies to improve existing processes and enhance Customer and Consumer Data Product capabilities. Collaborate with solution architects, data platform owners and Data, AI and Analytics director to consider emerging technologies in the wider data ecosystem.
• Encourages the adoption of automation, self-service analytics, and AI-driven insights within the Data Product ecosystem.

Role Dimensions

Geographic Remit

Global remit

People Management

Direct line management responsibility for Data Product teams of 2+ individuals, alongside oversight of relevant third-party services / resources

Budgetary Management

Provides advisory and/or management to financial planning and cost control for Data Product-related items (as required)

Key Relationships/Customers

Business Stakeholders

Business Process Owners

Business Data Owners

D&A Council

MDM Governance Manager

Product Functional Council Business representatives

IT Stakeholders

Head of Customer and Consumer Value Stream

Head of Data, AI & Analytics

Other technology Value Stream teams

AI / BI Solution Architects

Data Platform teams

Portfolio function

Other

Third-party providers (e.g., partner services, managed services)

Qualification & Experience Requirements

• Bachelor's or Master's degree in a relevant field (e.g., Data Engineering, Data Science, Computer Science, Information Technology), or equivalent experience.
• Industry certifications highly desirable (e.g., Google Data Analytics, Agile Methodologies, CPM, SAFe® Product Owner).
• 8+ years of experience in Data Product management, business intelligence development, data engineering, data visualisation creation, or relevant roles.
• Comprehensive experience managing data delivery from requirements elicitation to design and deployment.
• Hands-on experience with data analytics platforms, BI tools, and data engineering frameworks (Tableau, SAP Analytics Cloud, SAP BW / Datasphere, Azure Databricks, SQL, Python preferred).
• Proven track record in defining and executing valuable Data Product strategies, realising tangible benefits for the Business.
• Experience working with / delivering solutions related to Customer and / or Consumer Data
• Evidenced ability to develop and maintain relationships with senior Business stakeholders, translating their high-level requirements into workable solutions.
• Strong ability to convey complex technology ideas to non-conversant audiences.
• Strong analytical and problem-solving skills for developing Data Product use cases and determining their associated value.
• Strong communication skills and ability to influence stakeholders, aligning on competing priorities and guiding Business teams on the feasibility of requests vs. technology constraints.

Key Technical & Leadership Capabilities

TECHICAL CAPABILITIES & SKILLS

Data Product Strategy

Data Product Strategy

Data Product Management

Data Product Management

Requirement Translation and Documentation

Requirement Translation and Documentation

Data Visualisation & Business Intelligence

Data Visualisation & Business Intelligence

Emerging Technology & Innovation Scouting

Emerging Technology & Innovation Scouting

Automation & Self-Service Analytics Enablement

Automation & Self-Service Analytics Enablement

Portfolio & Capacity Planning

Portfolio & Capacity Planning

LEADERSHIP CAPABILITIES

Drive Strategic Impact

Drive Strategic Impact

Act with Agility

Act with Agility

Empower Others

Empower Others

Lead Inclusively

Lead Inclusively

Innovate with Courage

Innovate with Courage

Communicate with Purpose & Vision

Communicate with Purpose & Vision

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and How You Will Work

The opportunity will be based in Kilkenny/ Dublin with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.

What We Would Like to Offer You

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health plan, pension and competitive salary.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6000 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.