Customer Enablement Manager

What you can expect

As Customer Enablement Manager, your goal is to drive product adoption, customer satisfaction and loyalty.You will create content to improve customers' understanding and proficiency with the Workvivo platform.You will help educate and empower customers to get the maximum value from their employee experienceplatform.

About the Team

This role falls within the Workvivo CX Operations & Enablement team which supports all functions within the CX Organization, including Support, Onboarding and Customer Success. We pride ourselves on our world-class customer experience and industry leading customer retention rate. This is an exciting new role for the CXteam and Workvivo.

Responsibilities

• Designing and developing educational content e.g. e-learning courses, interactive guides and videos

• Delivering on-demand and live training via various channels

• Delivering material to target audiences

• Localizing content to increase engagement

• Evaluating program impact Collaborating with CSMs, product, and marketing teams

• Staying current with Workvivo updates, trends, and best practices

What we’re looking for

• Demonstrate Proven experience as a software trainer or a similar role focusing on product adoption and user training

• 3 years experience in a similar role with 8 years industry experience

• Be able to design and execute training programs tailored to customer needs

• Have familiarity with learning technologies ,e.g. LMS and video editing software

• Be a self-starter with flexibility and ability to work under pressure in a high energy paced environment

• Be proactive and self-motivated

• Possess excellent communication skills

• Possess excellent organizational and project management skills

• Be a skilled collaborator with the ability to work independently and as part of a global team

• Be willing to work flexible hours to accommodate global collaboration (as required)

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

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