Customer Engagement Advisor

Benefits

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (working from home and office based work)
• Onsite Restaurant and Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle.

What will the role involve?

• Answering inbound calls from new and existing customers.
• Providing excellent advice on sales and service to our new and existing health insurance customers.
• Building a rapport and maintaining a high level of engagement with customers.
• Ensuring all customer service standards are delivered.
• Meeting individual targets and ensuring all service levels are met.
• Developing effective relationships with the team and internal departments.
• Listening to and understanding our customers’ needs in order to offer a health insurance policy to suit those needs.
• Ensuring compliance with all processes and procedures in relation to the sales process.
• Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.
• Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.

What kind of experience and skills do you need?

• Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
• Customer focused and committed to the delivery of sales and first-class service.
• Results focused with a proven ability to work in a fast-paced target driven environment.
• Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.
• A high degree of flexibility, with strong team spirit.
• Ability to demonstrate, initiative and self-motivation.
• Demonstrates resilience and an ability to deal with complex or challenging customer queries
• Proven accuracy and attention to detail.
• Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.
• Demonstrated alignment with the Vhi Values.