Customer Engagement Advisor

About us.

At Vhi, we’re more than Ireland’s leading health insurer—we’re a team dedicated to creating exceptional customer experiences and shaping the future of healthcare. For over 65 years, we’ve been trusted by over 1.2 million members to deliver innovative solutions that make healthcare accessible and customer focused. We invest in our people through continuous learning, career development, and a culture that values collaboration and growth. If you’re passionate about helping customers and want to work in an environment where your contribution truly matters, Vhi is the place for you.

What we offer

As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

• Competitive salary
• Annual bonus
• Pension
• Health insurance for you and your family
• Income protection in the event of illness
• Hybrid working model
• Ongoing training and development
• Onsite restaurant
• Parking facilities (Kilkenny only)
• Sports and social club
• APA Qualifications paid for along with support and training provided during the exam cycle.

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.In this role, you will start by managing inbound calls from our valued customers, providingexpert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team in April or May 2026.

What will you do

• Answering inbound calls from new and existing customers.
• Providing excellent advice on sales and service to our new and existing health insurance customers.
• Building a rapport and maintaining a high level of engagement with customers.
• Ensuring all customer service standards are delivered.
• Meeting individual targets and ensuring all service levels are met.
• Developing effective relationships with the team and internal departments.
• Listening to and understanding our customers’ needs in order to offer a health insurance policy to suit those needs.
• Ensuring compliance with all processes and procedures in relation to the sales process.
• Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.
• Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.
• You will be required to work one Saturday in every four, following various shift patterns

What you need to be successful

Education & Experience

• Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
• Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.

Interpersonal skills

• Customer focused and committed to the delivery of sales and first-class service.
• Results focused with a proven ability to work in a fast-paced target driven environment.
• Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.
• A high degree of flexibility, with strong team spirit.
• Ability to demonstrate initiative and self-motivation.
• Demonstrates resilience and an ability to deal with complex or challenging customer queries.
• Proven accuracy and attention to detail.
• Demonstrated alignment with the Vhi Values.

This is a CF3, CF4 & CF5 role in line with central bank requirements.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer