Customer Engagement Advisor

Are you driven by great conversations, meaningful customer interactions, and achieving results? Do you enjoy working in a fast‑paced environment where no two days are the same—and where your development genuinely matters? If so, we’d love to hear from you.

Vhi are hiring talented individuals to join our Consumer Sales and Customer Care teams, supporting customers with their private health insurance needs. From day one, you’ll be at the heart of the customer experience—handling inbound calls from new and existing customers and providing expert guidance across a broad range of health insurance products.

Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential.

📍 Training: Fully on‑site

🏠 After training: Flexible hybrid and on‑site working model

📅 Start dates: May and June 2026

What we offer

As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

Competitive salary with an annual bonus

Membership of DC pension scheme

Health insurance for you and your family

Income protection in the event of illness

Hybrid working model

Ongoing training and development

Onsite restaurant and free parking

Sports and social club

APA Qualifications paid for along with support and training provided during the exam cycle.

What will you do

Answer inbound calls from new and existing customers

Provide high‑quality sales and customer service support

Build trust, rapport, and engaging customer relationships

Identify customer needs and recommend suitable health insurance options

Manage inbound sales enquiries, including new business and policy renewals

Meet individual targets while maintaining excellent service standards

Accurately use multiple IT systems in a fast‑paced environment

Work collaboratively with team members and internal departments

Work one Saturday in every four, across a range of shift patterns

What will you need to be successful

🎓 Education & Experience

A third‑level qualification or 1–2 years’ experience in a sales or customer service role

APA (CIP or Dip PMI) qualification, or willingness to complete it

Strong IT skills and confidence working across multiple systems

🤝 Skills & Attributes

Customer‑focused with a passion for sales and service excellence

Comfortable working in a target‑driven, fast‑paced environment

Excellent written and verbal communication skills in English

Resilient and confident when handling complex customer queries

Strong attention to detail and accuracy

Self‑motivated, flexible, and a team player

Demonstrated alignment with Vhi Values

Ready to start your journey? Apply now.

This is a CF3, CF4 & CF5 role in line with central bank requirements.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer