Customer Engagement Advisor

Are you driven by great conversations, meaningful customer interactions, and achieving results? Do you enjoy working in a fast‑paced environment where no two days are the same—and where your development genuinely matters? If so, we’d love to hear from you.

At Vhi, we are always interested in connecting with talented individuals who are passionate about delivering excellent customer service. While we may not have immediate opportunities available, we are looking to build a strong talent pipeline for future roles within our Consumer Sales and Customer Care teams. These teams play a key role in supporting customers with their private health insurance needs, handling inbound enquiries from new and existing customers, and providing expert guidance across a wide range of health insurance products. By joining our talent community, you'll be among the first to be considered as suitable opportunities arise

Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential.

📍 Training: Fully on‑site

🏠 After training: Flexible hybrid and on‑site working model

What we offer

As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

Competitive salary with an annual bonus

Membership of DC pension scheme

Health insurance for you and your family

Income protection in the event of illness

Hybrid working model

Ongoing training and development

Onsite restaurant and free parking

Sports and social club

APA Qualifications paid for along with support and training provided during the exam cycle.

What will you do

Answer inbound calls from new and existing customers

Provide high‑quality sales and customer service support

Build trust, rapport, and engaging customer relationships

Identify customer needs and recommend suitable health insurance options

Manage inbound sales enquiries, including new business and policy renewals

Meet individual targets while maintaining excellent service standards

Accurately use multiple IT systems in a fast‑paced environment

Work collaboratively with team members and internal departments

Work one Saturday in every four, across a range of shift patterns

What will you need to be successful

🎓 Education & Experience

A third‑level qualification or 1–2 years’ experience in a sales or customer service role

APA (CIP or Dip PMI) qualification, or willingness to complete it

Strong IT skills and confidence working across multiple systems

🤝 Skills & Attributes

Customer‑focused with a passion for sales and service excellence

Comfortable working in a target‑driven, fast‑paced environment

Excellent written and verbal communication skills in English

Resilient and confident when handling complex customer queries

Strong attention to detail and accuracy

Self‑motivated, flexible, and a team player

Demonstrated alignment with Vhi Values