Customer Engagement Advisor

great conversations, meaningful customer interactions, and achieving results

? Do you enjoy working in a fast‑paced environment where no two days are the same- and where your development genuinely matters? If so, we’d love to hear from you.At Vhi, we are always interested in connecting with talented individuals who are passionate about delivering excellent customer service. These teams play a key role in supporting customers with their private health insurance needs, handling inbound enquiries from new and existing customers, and providing expert guidance across a wide range of health insurance products. By joining our talent community, you'll be among the first to be considered as suitable opportunities ariseOnce you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential.

These roles will commence on the 2nd November. 

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Training:

Fully on‑site🏠

After training:

Flexible hybrid and on‑site working model

What we offer

As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

• Competitive salary with an annual bonus
• Membership of DC pension scheme
• Health insurance for you and your family
• Income protection in the event of illness
• Hybrid working model
• Ongoing training and development
• Onsite restaurant and free parking
• Sports and social club
• APA Qualifications paid for along with support and training provided during the exam cycle.

What will you do:

• Answer inbound calls from new and existing customers.
• Provide high‑quality sales and customer service support.
• Build trust, rapport, and engaging customer relationships.
• Identify customer needs and recommend suitable health insurance options.
• Manage inbound sales enquiries, including new business and policy renewals.
• Meet individual targets while maintaining excellent service standards.
• Accurately use multiple IT systems in a fast‑paced environment.
• Work collaboratively with team members and internal departments.
• Work one Saturday in every four, across a range of shift patterns.

What will you need to be successful:

🎓 Education & Experience

• A third‑level qualification or 1–2 years’ experience in a sales or customer service role.
• APA (CIP or Dip PMI) qualification, or willingness to complete it.
• Strong IT skills and confidence working across multiple systems.

🤝 Skills & Attributes

• Customer‑focused with a passion for sales and service excellence.
• Comfortable working in a target‑driven, fast‑paced environment.
• Excellent written and verbal communication skills in English.
• Resilient and confident when handling complex customer queries.
• Strong attention to detail and accuracy.
• Self‑motivated, flexible, and a team player.
• Demonstrated alignment with Vhi Values.

This is a CF3, CF4 & CF5 role in line with central bank requirements.