Customer Engagement Advisor

Location:

Kilkenny (Hybrid)

Are you driven by great conversations, meaningful customer interactions, and delivering excellent service? If so, we'd love to hear from you.

Our teams support customers with their health insurance needs by providing expert guidance, resolving queries, and delivering exceptional service across a range of channels.By joining our talent community, you'll be considered for future opportunities and could benefit from career development across Sales, Email, and Live Chat as your journey with Vhi grows.📍

Training:

Fully on‑site starting in February 2027.🏠

After training:

Flexible hybrid and on‑site working model

What we offer

As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:

• Competitive salary with an annual bonus
• Membership of DC pension scheme
• Health insurance for you and your family
• Income protection in the event of illness
• Hybrid working model
• Ongoing training and development
• Onsite restaurant and free parking
• Sports and social club
• APA Qualifications paid for along with support and training provided during the exam cycle.

What will you do:

• Answer inbound calls from new and existing customers.
• Provide high‑quality sales and customer service support.
• Build trust, rapport, and engaging customer relationships.
• Identify customer needs and recommend suitable health insurance options.
• Manage inbound sales enquiries, including new business and policy renewals.
• Meet individual targets while maintaining excellent service standards.
• Accurately use multiple IT systems in a fast‑paced environment.
• Work collaboratively with team members and internal departments.
• Work one Saturday in every four, across a range of shift patterns.

What will you need to be successful:

🎓 Education & Experience

• A third‑level qualification or 1–2 years’ experience in a sales or customer service role.
• APA (CIP or Dip PMI) qualification, or willingness to complete it.
• Strong IT skills and confidence working across multiple systems.

🤝 Skills & Attributes

• Customer‑focused with a passion for sales and service excellence.
• Comfortable working in a target‑driven, fast‑paced environment.
• Excellent written and verbal communication skills in English.
• Resilient and confident when handling complex customer queries.
• Strong attention to detail and accuracy.
• Self‑motivated, flexible, and a team player.
• Demonstrated alignment with Vhi Values.

This is a CF3, CF4 & CF5 role in line with central bank requirements.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility

At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives

We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email.

Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.

Vhi is an equal opportunities employer.