Make Every Conversation CountAre you a people person who enjoys helping customers, building relationships, and achieving results? Do you thrive in a fast-paced environment where every day brings something different? If you're looking for a rewarding career with excellent benefits, ongoing development, and real progression opportunities, we'd love to hear from you. At Vhi, our Customer Engagement Advisors play a vital role in supporting customers with their health insurance needs. You'll be the friendly and knowledgeable voice helping people make informed decisions about their healthcare cover while delivering an exceptional customer experience.This is more than just a customer service role. It's an opportunity to build a long-term career with Ireland's leading health insurer.Why Join Vhi?At Vhi, we invest in our people and provide the tools, support, and training needed to succeed. We offer:✅ Competitive salary and annual performance bonus✅ Comprehensive health insurance for you and your family✅ Defined Contribution pension scheme✅ Income protection benefits✅ Hybrid working model✅ Fully funded APA qualifications, with dedicated study support✅ Ongoing learning, development and career progression opportunities✅ On-site restaurant and free parking✅ Active Sports & Social Club✅ Supportive and inclusive team cultureGrow Your CareerFollowing your onboarding and training, you'll have opportunities to broaden your skills across multiple customer channels, including:Phone-based customer service and salesEmail customer supportLive Chat engagementSales and retention activitiesThis variety provides excellent exposure, continuous learning, and genuine opportunities for career advancement within Vhi.Working Arrangements📍 Initial Training: Fully on-site in Kilkenny🏠 Post Training: Flexible hybrid working model combining office and home workingWhat will you doSupport new and existing customers through inbound callsDeliver exceptional customer service and sales supportBuild strong relationships and customer trustUnderstand customer needs and recommending suitable health insurance solutionsManage enquiries relating to new business and policy renewalsAchieve individual performance targets while maintaining service excellenceNavigate multiple systems efficiently and accuratelyCollaborate closely with colleagues and business teamsParticipate in a rotating Saturday roster (1 in every 4 Saturdays)What will you need to be successfulExperience & QualificationsA third-level qualification or 1-2 years' experience in a customer service or sales environmentAPA qualification (CIP or Dip PMI) or willingness to complete it with company supportStrong IT and system navigation skillsSkills & AttributesPassion for delivering outstanding customer experiencesStrong communication and relationship-building skillsConfidence working in a target-driven environmentResilience and professionalism when handling customer queriesExcellent attention to detailPositive, self-motivated and adaptable approachStrong team playerDemonstrated alignment to the Vhi values.Follow us on Facebook and stay up to date with the latest jobs in Kilkenny!
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