Customer Engagement and CRM Administrator

The Company:

As a supplier of automation solutions, Pilz is a company whose name is synonymous worldwide with safety for human, machine and the environment, providing automation solutions for all industries and sectors. Pilz develops automation technology that considers both machinery safety and security requirements.  In addition to the head office in Ostfildern near Stuttgart, Pilz is represented by 42 subsidiaries and branches on all continents.

As a global supplier, with our components, systems and services, Pilz has worked with our customers to ensure safe production processes internationally for more than 70 years. In order to develop innovative solutions for the intelligent industry of tomorrow, Pilz invests more than 15% of turnover in research and development and works closely with research institutes.

Pilz Ireland (www.pilz.ie) is based on the Model Farm Road, Cork and this campus houses the following headquarters departments:

- Pilz Ireland Industrial Automation (Distribution) our Sales and Services subsidiary serving the market in Ireland.

- Software Research and Development.

- Global Services.

- Global Accounts Management.

The Role:

Pilz Ireland Industrial Automation (Distribution) sells Pilz products and services on the island of Ireland. Pilz is initiating a project to significantly update our SAP cloud-based CRM system. We are seeking a Customer Engagement and CRM Administrator to requalify each company on the database and update relevant contacts.

Reporting to the Sales Manager of Pilz Ireland, your primary role will be to identify and qualify customers and related contacts

within the CRM for Pilz products and services. You will use Pilz CRM, LinkedIn, a Tele-sales approach and other methods to evaluate whether customers or prospects have needs for Pilz products and services.

You will carry out a preliminary qualification of leads that emerge and pass the lead details to the Pilz Ireland sales manager.

You will become proficient in using Pilz cloud for customers CRM and develop internal training for Pilz sales and technical staff that use our CRM system.

The position will be based in our Cork office [Hybrid Role]

Pilz Ireland,

Business & Technology Park,

Model Farm Road,

Cork, Ireland.

Pilz offers a competitive compensation and benefits package, including, but not limited to:

- Competitive salary.

- Private health care.

- Pension scheme employee and employer contribution.

- Employee Assistance Program and wellness events.

- Hybrid working policy, work-from-anywhere for up to 20 days policy, and flexible working arrangements.

- Service days and service awards.

- Incremental annual leave and company days.

- A host of employee policies.

Key Responsibilities:

- Become a key user of the Pilz CRM software to optimize the use of customer and contact data for sales and marketing activities.

- Manage and maintain the Pilz CRM system to ensure data accuracy, integrity and accessibility.

- Engage with existing customers and contacts within the current database and update the new cloud-based system accordingly to support in driving efficiency for our external sales team.

- Research external industry sector market data and Pilz customer data to develop a comprehensive list of prospects and / or customers and associated contacts.

- Support customer engagement strategies, including e-mail campaigns and other communication platforms.

- Track any leads resulting from customer engagement in the CRM lead tracker.

- Carry out outbound activities to qualify customers and contacts and create early-stage pipeline.

- Liaise with external sales personnel to seamlessly transfer opportunities to the external sales team.

- Present weekly updates to Pilz management on customers and contacts qualified and any resulting leads within the CRM. Generate reports and dashboards to provide insights to sales and marketing teams.

- Ad hoc duties that may be assigned.

The Person:

- You will be customer focused, self-motivated individual with customer facing skills.

- You will have excellent communication skills with a meticulous approach to work with attention to detail.

- You will be proficient in use of IT applications with a strong capability to learn and use a CRM system and related applications.

Essential Criteria:

- Minimum 2 years’ experience inside sales, sales or marketing in a B2B environment.

- A third level qualification or equivalent work experience in a related business discipline.

- Calm and patient demeanor. Able to listen to engage with customers with sufficient interaction to qualify their company and their role.

- The candidate should have a hunter mindset that understands the importance of office based proactive sales activities including cold calling, emails and social selling.

- We are looking for a confident communicator with excellent verbal and written skills that can practice effective listening.

- A self-motivated person that has a desire for a fast-paced working environment that does not shy away from targets and KPIs.

- High standard of computer literacy required, specifically including ERP’s, CRM’s and MS M365 applications including Power BI and Excel.

Desired Criteria:

- Worked in a sales role in the field of industrial automation to sectors including Pharmaceutical Bio-Pharmaceutical, Medical Technology, Food & Beverage as well as General Manufacturing Industry in Ireland.

- 3rd level qualifications and or professional development in sales or business administration.