Customer Excellence Administrator

Customer Excellence Administrator| Location Derrylin, Co Fermanagh |Permanent | £31-33K Depending on experience

As our next Customer Excellence Administrator, you will be responsible for the day-to-day management of all customer service tasks including customer orders, deliveries, stock placement and and providing support for the Account Management team. The Customer Excellence Administrator is responsible for ensuring customers receive their deliveries in an accurate and timely manner for monitoring shipments to ensure any conflicts are resolved and customers are kept informed throughout the process.

Duties also include compiling reports, maintaining records, expediting orders through internal and external liaison, directing feedback from customers, to relevant departments, reporting and recording customer complaints, delivery failures and returned loads and assisting with investigations where required, validation of deliveries within systems to ensure timely month-end closing and reporting and other general administrative duties.

Hours: Mon-Thurs 8am-5pm, Fri 8am-2.30pm

The Key Requirements

• Experience of working within a fast paced customer service environment
• Knowledge and experience of working with SAP Material Management or a similar MRP system
• A solid working knowledge of MS Office packages in particular Excel
• Excellent written & verbal skills
• Understanding of financial decision making
• Ability to use your own initiative
• Good problem solving skills
• Ability to plan and flex to suit business needs

Benefits:

• Annual leave package 
• Free onsite gym for all employees 
• MyBenefits Reward Platform with 100s of discounts at restaurants and retailers
• Employee Well-being benefits such as the Employee Assistance Programme
• Pension scheme where the company contributes up to a maximum of 7% 
• Life cover at 3 times your annual salary
• Optional partner life cover
• Subsidised onsite staff restaurant
• Free parking onsite
• Salary sacrifice Electric car scheme 
• Subsidised onsite electric car charging
• Cycle to work scheme
• Enhance maternity and paternity leave
• Liftshare scheme
• Health cash plan 
• Optional dental insurance
• Optional Private Medical Insurance
• Optional critical illness cover
• Social club