Customer Experience Administrator

Aviva Life & Pensions Ireland have a fantastic opportunity for a career driven individual to join us in our Customer Experience team as an Administrator for a 12 Month Fixed Term Contract.

This position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working. While this role is in the greater Dublin area, it would suit those with financial services experience living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).

The role will involve working closely with our administration partners and Financial Brokers to deliver a first-class customer service.

Duties & Responsibilities

• Effective management of work queues, ensuring prompt & accurate results.
• Build positive relationships with key stakeholders internally and externally.
• Consistently demonstrate task ownership and a solution focused approach.
• Continually monitor and check all Risk events have been properly recorded.
• Ensure we meet our obligations under Pensions Act & CPC.

Skills & Experience:

• Broad knowledge of the Life & Pension environment is desirable.
• Life & Pension qualification an advantage (APA/ QFA).
• Consistently demonstrates our values and behaviours.
• Understanding of the regulatory & legislative framework governing Life & Pensions.
• Excellent verbal and written communication skills.
• Ability to quickly build positive relationships at all levels.
• Good planning and time management skills.
• High energy and passion for customer service and delivery
• Ability to work under pressure and meet deadlines in a fast-paced environment.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans