Customer Experience Advisor

Responsibilities:

• Work effectively as part of a high performing team delivering excellent customer service and on own iniative.
• Ensure accuracy by being quality focused and adopt a right first time approach at all times.
• Support and deliver for customers in our inbound,outbound and our digital channels.
• Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.
• Understanding of customers needs, customer segments, and digital capabilities in order to developing meaningful customer relationships through positive customer engagement interactions that promotes a strong Transactional Net Promoter Score for ptsb.

Requirements:

• To work with our customers regarding their transactional requirement no APA is required , the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. If no APA is held, the candidate must also commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• Strong English language skills verbally and written is essential.
• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
• Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
• Committed to and enjoys working in a fast paced customer focused environment
• Proactive, forward looking and driven philosophy

This is a Permanent role, based in Blackrock (Onsite).