Customer Experience Advisor

Responsibilities:

• Work effectively as part of a high performing team delivering excellent customer service and on own iniative.
• Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience.
• Ensure accuracy by being quality focused and adopt a right first time approach at all times.
• Support and deliver for customers in our inbound,outbound and our digital channels.
• Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.

Requirements:

Essential 

• To work with our customers regarding their financial requirements an APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If only one APA in Loans, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• Strong English language skills verbally and written is essential.

Desired

• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
• Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
• Committed to and enjoys working in a fast paced customer focused environment
• Proactive, forward looking and driven philosophy