Customer Experience Associate

Would you like to be part of an expanding company providing excellent customer service for a variety of products i.e. its4women.ie, GetSetGo.ie and Boxymo.ie.? 
MCL Insurance Services (Ireland) Ltd is part of the MCL InsureTech Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online. We have offices in Coleraine and Swords.
Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.

Customer Experience Associate (Ref: 1026CEA)
We are now recruiting Customer Experience Associates to join our team. You will make outbound renewal calls relating to existing customers who want to speak to someone about renewing their motor and/or home insurance. You will also help customers manage other elements of their policies, including midterm adjustments and payments. You will provide a fast and efficient service within the Contact Centre to all our customers via telephone and online web chat. You will ensure that excellent customer service is always provided whilst communicating courteously and accurately.

Essential Criteria

• Leaving certificate or equivalent in English and Math’s 
• Excellent Customer service skills with a minimum of 1 year’s customer service experience
• Excellent communication skills both written and verbal
• Highly motivated

Desirable Criteria

• Customer service or sales experience, preferably on the telephone.
• Previous experience gained within the insurance industry. 
• Experience in engaging with customers on different communication channels, including online chat and on the telephone.
• Interested in pursuing an APA insurance qualification.

​​​​​​​Benefits

• 37.5 hour per week (Monday – Friday 9am to 5pm).
• Hybrid model – after successfully completing training it is one week in the office and one week at home. You must have own facilities to work from home, strong internet connection and a private room to work. You must live within travelling distance of the office.
• 30 days annual leave inclusive of 4 bank holidays (New Year’s Day, Easter Monday, Christmas Day & St Stephen’s day all of which are closure days. 
• The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
• Employees receive discount on their insurance policies purchased through the Company.
• Starting salary €27,698.63 per annum

Completed application forms should be submitted no later than 5pm on Friday 23rd October 2026. (Previous unsuccessful applicants within the last 6 months need not apply)
If you require an alternative method of application, please email recruitment@mclinsuretech.co.uk. Please note that you must demonstrate on the application how you meet the criteria for the role as identified above. MCL Insurance Services (Ireland) Ltd reserve the right to enhance the above criteria in the event of an unprecedented response.
MCL Insurance Services (Ireland) Ltd is an Equal Opportunities Employer