Customer Experience Executive (Graduate)

Job Summary:

About the opportunityCORETech, a Cultura Company, is the industry leader in Agritech software solutions for the Dairy, Grain, Milling and Retail sectors. For over 40 years, our technology has helped customers innovate, adapt and thrive. With teams across Ireland, the UK, the US and Germany, we combine global ambition with the warmth and community of a local Irish office.We are welcoming applications for our Graduate Customer Experience Executive role. A full-time and hybrid position, working from home and our Mitchelstown office, this role provides an opportunity to build a meaningful career in technology, no matter what your degree discipline is.The satisfaction of our customers is central to our success, and as part of the Customer Experience team you will contribute to this daily. As part of the Graduate Programme, CORE will ensure your talents are nurtured and developed, providing you with the skills, knowledge, and competencies to build your career. You will have an individually designed career path to suit your aspirations and strengths. We are passionate about providing opportunities to grow within CORE, and many who have joined through this programme have gone on to develop into other areas of the business.

Job Description:

The Role

Working for the CX Team Lead, you will work with teams across the business, gaining a well-rounded understanding of how we operate and making a real difference to our customers.

Responsibilities

• Provide first-line software support to clients in line with defined CX processes and procedures.
• Work through retail customer queries and challenges through to resolution, in line with customer SLA agreements.
• Use AI tools to assist in the creation of training materials, process documentation, and internal guides that support the wider CX team.
• Engage with customers through operations meetings, video calls, phone, and email — including training and ongoing support.
• Proactively identify opportunities to deliver added-value service to retail customers.
• Support the second-line support and DBA teams with various activities as required.
• Contribute to CX KPI reporting and help manage team performance metrics.
• Achieve quarterly scorecard targets.
• Leverage AI tools and platforms to improve response times, enhance customer self-service, and support ticket resolution. 
• Assist in the development and maintenance of AI-assisted knowledge bases, FAQs, and support documentation to reduce repeat queries. 
• Use AI-driven insights and data analysis to identify trends in customer issues, proactively flagging recurring problems to the wider team. 
• Support the evaluation and adoption of new AI tools that improve CX workflows and customer outcomes. 
• Collaborate with the product and development teams to provide feedback on how AI features within CORE's software are landing with customers. 

Who we're looking for

A genuine desire to develop and progress, you will relish the chance to work in a collaborative environment where everyone plays a part.

An excellent communicator and problem solver who can build strong working relationships right across the board

Someone who wants to challenge themselves to be the best they can be and, in the process, make a positive contribution to the evolving service provision that is the cornerstone of our success.

A natural inquisitive nature and interest in learning specifically with emerging AI technologies.

Skills required

• Self-motivated with the ability to manage workload independently.
• Customer-focused with a genuine interest in delivering excellent service.
• Organised and diligent, with a strong eye for detail.
• Excellent communication skills with the ability to build relationships across all levels.
• Comfortable working with AI tools and a willingness to develop proficiency in emerging technologies. 
• An interest in data, automation, or process improvement is a distinct advantage. 
• Strong problem-solving ability.
• Inquisitive and curious — always looking for better ways to serve customers with the use of AI tools
• A collaborative team player who works with others to achieve shared goals.

What we offer

At CORETech, you’ll be joining a programme designed specifically to nurture early or new career talent as part of a collaborative team. You’ll receive:

• A personalised development plan tailored to your strengths
• Access to mentors, coaches and cross-functional project experience
• Opportunities for progression across multiple areas of the business
• A friendly, supportive environment committed to employee engagement and wellbeing
• Benefits including health plan, hybrid working, enhanced sick pay and family leave, discretionary bonus plan, and more!