Customer Interface Coordinator

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Job Purpose

Dawn Farms is currently seeking a Customer Interface Coordinator to join our Customer Interface Department to be based in our head offices in Naas, Co. Kildare. The Customer Interface Coordinator plays a critical role in ensuring effective communication and interaction between a company and its customers. This requires interacting directly with customers, processing orders and ensuring delivery is on time and in full. The role ensures that all the various stakeholders throughout the business are aligned and managed to meet the customers order to their satisfaction.

Positions: Full-Time, Permenant.

Location: Naas, Co. Kildare, Ireland.

Salary: DOE

Working Hours: 39 hours per week, Mon. - Fri. 8am - 5pm (some flexibility required)

Key Duties & Responsibilities

• Providing customer support
• Stock management – planning, monitoring & maintaining agreed stock levels.
• Communicating product launches, delists and promotions to relevant stakeholders and departments.
• Stock allocation and releasing.
• Logistics – booking transport.
• Daily Health Cert submissions on Traces NT
• Generating Customs Clearance Documents
• Engaging and managing the customer’s needs and expectations daily
• Coordination and support for Lean and continuous improvement projects and initiatives.
• Engaging and communicating with the relevant account managers and team members.

Knowledge & Experience

• Excellent skills in excel.
• Knowledge of Business Central (ERP software) an advantage.
• Knowledge of Customer clearance and certification, with a qualification in International Trade Compliance an advantage.
• Minimum of 2 years’ experience in a similiar role/environment.

Key Competencies

• A passion for helping customers and ensuring their satisfaction.
• Dedicated to delivering exceptional service and building positive relationships with customers.
• Ability to develop good working relationships with your colleagues internally and with Customers.
• A ‘can do’ and ‘will do’ attitude.
• Logical thinker.
• Flexible to the needs of the business.
• Ability to take instruction but also ability to work on own initiative.
• Excellent organizational skills.
• Multitasker.
• Ability to work solo or as part of a Team as required.
• Lean focused with an appetite for continuous improvement.

What we can offer you?

• Annual leave 22 days.
• Pension plan.
• Health insurance scheme.
• Subsidised canteen.
• Employee assistance programme - this programme offers expert wellbeing support 24 hours a day 365 days a year access to counselling, financial information, consumer information, life coaching, health information, autism support, parent coaching, International employee support, all free for you and your family.
• Wellness programme.
• Maternity/Paternity leave benefits.
• Training & Development, Career progression.
• Christmas Savings Scheme.
• Bike to work scheme.

'Dawn Farm Foods Ltd. is an equal opprtunities employer'.