Customer Liaison Officer

Key Responsibilities

Engage with the operation to identify customer who have not yet set appointments for SMART Meter installations.

Contact customers via appropriate means to establish the correct customer and identify their requirements.

Make 3 visits minimum to the customers location to engage (Morning, Afternoon and PM).

Meet customers and provide advice on the SMART Metering programme with the intention of setting and installation appointment.

Record all interaction on the hand-held devices and feedback to the wider team.

Understand concerns from the clients and work through a suitable response.

Assist in setting up processes and procedures with the team.

About the role

TLI Group are accepting applications for a Customer Liaison Officer, you will be the primary point of contact for our valued customers. You will play a crucial role in building and maintaining positive relationships. The successful candidate will be working to support the operational process and be the link between the customer and the business in the role out of the Smart Metering Project. Your exceptional communication skills and problem-solving abilities will be vital in providing outstanding support throughout the customer journey.

Package:

Company Vehicle & Fuel Card

Competitive rates of pay.

22 Days annual leave.

Sick pay after completion of probation.

Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development.

Opportunity to progress your career within a growing company.

Supports to achieve chartered status.

Voluntary Pension available on completion of probation.

Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme.

Health Insurance Discount.

Death In Service Payment.

Standard industry training provided.

TLI Group is an equal opportunities employer.

About TLI Group

TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland.

Qualifications and Skills

Driving License – Full Irish

Previous Experience in a relevant field – Administration, Customer Services, Sales or equivalent.

First Aid

Proficient use and knowledge of software such as MS Word, Excel, Outlook

Customer Engagement

Ability to assist in managing multiple assignments simultaneously, within an energetic and innovative working environment;

Commercially aware and open minded

Committed to TLI Company Mission, Vision and Values and Business Objectives

Positive and flexible approach

Professional

Honesty and Integrity

Demonstrate strong attention to detail, and an enthusiastic and helpful “can do” attitude