Customer Onboarding Agent

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

This is where you come in...

We are looking for an engaging, customer focussed individual who is a natural relationship builder. You will be responsible for calling customers who have recently bought our Fuel Cards and supporting them through the initial onboarding process.

What will your day-to-day look like?

• Customer Representation: Serve as the primary representative for our newly-signed customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

What are we looking for?

• Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Customer Focus: Confidence in managing and enhance customer relationships.
• Computer Literacy: Good knowledge of Microsoft Office Products.

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Bonus scheme
• Pension contribution
• Healthcare support
• Company incentive schemes
• Employee recognition programmes
• 25 days holiday + bank holidays