Customer Operations Coordinator

As a Customer Operations Coordinator, you will be at the centre of our order and delivery operations—ensuring customer satisfaction from order placement to successful fulfilment. You’ll collaborate closely with sales, procurement, warehouse, and logistics teams to ensure every order is accurate, timely, and aligned with customer expectations.

Your key responsibilities as Customer Operations Coordinator will include:

• Oversee the full customer order lifecycle—from entry to final delivery
• Act as the primary liaison for customer updates, queries, and issue resolution
• Coordinate with purchasing teams to confirm stock levels and availability
• Schedule and prioritise orders for warehouse and yard picking teams
• Partner with logistics to manage delivery timelines and exceptions
• Monitor and update order systems daily to minimise delays or errors
• Prepare and distribute delivery documentation and track fulfilment performance
• Identify process improvements to enhance service efficiency and accuracy

The successful candidate will possess the following attributes:

• Excellent organisational skills and attention to detail
• Calm and solutions-focused under pressure
• Confident communicator with a professional and friendly manner
• Strong IT proficiency, especially in Microsoft Office
• Ability to multitask and manage competing priorities
• Knowledge or experience of building and timber products

The successful person will receive a competitive rate of pay plus benefits including:

• Performance Based Bonus
• Company Pension Plan
• Structured working hours – Monday to Friday, with rotational Saturday mornings for work-life balance
• Generous Staff Discount across all lines
• Cycle to work scheme
• Clear career progression pathways to help you grow with us
• Ongoing training and personal development to keep your skills sharp and your ambitions supported