Customer Operations Specialist

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Customer Operations Specialist, Limerick

Permanent position

Who we want

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

• Action order management (order entry, confirmation, allocation and analysis) to maximize ordering/replenishment policies.
• Deal with product availability queries and ensure continuity of information both internally to the plant and externally to the business stakeholders.
• Set up new accounts (EDI or manual) and manage account maintenance/changes.
• Handle non-quality customer complaints/issues and returns to the satisfactory conclusion of the distributor base.
• Develop and maintain strong relationships with internal customers
• Point person for IBP/ CS Team Reporting: Open Order Reports, Daily Backorder Reports, Weekly Backlog Reports, Shipping reports, Order policy analysis, Monthly business metrics, and any other reports required for IBP as well as Customers.
• Ensure compliance with team targets and KPIs.
• Conduct analysis in Excel to aid decision making-
  • Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.
  • Effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management, and leadership teams.
  • Critical thinkers who naturally see opportunities to develop and optimize work processes –finding ways to simplify, standardize and automate.
• Creates, updates and maintains internal Power BI reporting used by leadership at various levels showing month end performance results, trends, and consumption

What you will need

• Bachelor’s in business, Materials Management, Supply Chain Management/Logistics or other equivalent preferred.
• Experience in Customer Services or Logistics/Supply Chain preferred
• Advanced capability level using MS Excel to manipulate and analyze large amounts of data is highly preferred
• Experience with data visualization tools (e.g.: PowerBI) is highly preferred
• Excellent communication skills.
• Self starter with demonstrated efficient work methods, analytical & problem-solving skills and ability to handle multiple tasks in a fast-paced environment.
• Capable of working as part of a multi-disciplined team.

Who are Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.