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Customer Relationship Advisor

Connolly Motor GroupBallina MayoFull-time

Job Title: Customer Relationship Advisor

Responsible to: Service Manager

Main Purpose of Job:
We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team with Volkswagen Ballina.

The role:

  • To welcome customers to the Service Department and ensure customer satisfaction.
  • Assist in the organisation of service bookings.
  • Actively contribute a positive manner to the day to day running of the service department,

Skills and Competencies:

  • Minimum of 2 Years’ experience in a customer service environment, Motor Industry is not essential
  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Strong problem-solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner
  • Possess strong attention to detail with administrative functions
  • Work independently in a busy, active environment, managing own time and workflow effectively
  • Build and maintain relationships across the group

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