Customer Remediation Summer Intern

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Customer Remediation department plays a vital role in upholding the bank’s commitment to fairness, transparency, and trust. By swiftly addressing errors, service failures, or regulatory breaches, the team ensures that affected customers are treated with integrity and restored to the position they should have been in.Beyond resolving individual issues, Customer Remediation drives systemic improvements by identifying root causes and influencing long-term change across the organisation.Our work not only protects the bank’s reputation and regulatory standing but also reinforces customer confidence—demonstrating that the bank is accountable, responsive, and genuinely committed to doing the right thing.

Our 12-week paid summer internship program is one of the ways we help early talent thrive at Elavon U.S. Bank. Throughout the summer, you'll have the chance to explore different career pathways, contribute meaningfully to projects across the company and build lasting relationships with teammates, peers and leaders. Being fully immersed in our business will kick-start your career journey as you learn more about yourself, our culture and the work we do. Our employees come from all kinds of personal and professional backgrounds and each person's career path is a unique journey. 

As an intern you'll receive:

• Impactful, hands-on experiences that keep you engaged and motivated all summer
• Supportive community of peers
• Social and volunteer engagements that build meaningful connections
• Professional development, leadership exposure and mentoring​​​​​​​
• ​​​Pathway to full-time offer through our development programs

Responsibilities

• Documentation Support: Assist in the preparation, formatting, and quality review of remediation documentation, including Tier Approval Packs, Policy Extensions, and Charity Payment submissions.
• Tracker Maintenance: Maintain and update central trackers for open errors, approvals, and policy deadlines. Ensure data accuracy and timely updates.
• Meeting Coordination: Support the scheduling and documentation of triage meetings and taskforce calls. Prepare agendas, take minutes, and track follow-up actions.
• SharePoint & Repository Management: Upload and organise documents in SharePoint repositories. Ensure all required evidence is stored and accessible for audit purposes.
• Reporting Assistance: Support the generation of weekly and monthly reports by collating data and preparing summaries for review by the Remediation Project Manager.
• Quality Checks: Perform basic quality assurance checks on documentation and trackers to ensure completeness and consistency.
• Team Support: Provide general administrative support to the wider remediation team, including onboarding support, template management, and ad hoc tasks.

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

• Collaboration – Build partnerships and promote a culture of teamwork.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions.
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications

• Pursuing a Bachelor’s degree in Business Mgt, Economics, Commerce or a similar field of study with a target completion date of May 2027/2028
• Understanding of financial and payments market
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Attention to detail 
• Ability to start summer internship on 2 Jun 2026

Preferred qualifications

• Strong excel & powerpoint
• Interest in compliance, risk & regulations

Location: Arklow.

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Contract Type:

• 12 week fixed term contract

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.