Customer Resolution Delivery Co-worker

IKEA Dublin are looking to welcome a Customer Resolution Co-worker

Are you passionate about delivering exceptional service and ensuring quality in every task? At IKEA Dublin we are looking for dedicated individuals to join our team. Your role will involve ensuring quality deliveries by handling stock with care to guarantee prompt and accurate deliveries to our diverse clientele and various store branches. You will also visit customers' homes to resolve complaints, deliver, or replace missing stock, ensuring customer satisfaction, and comply with all health, safety, and security requirements to engaging confidently and diplomatically with customers, co-workers, and service partners.

WHAT WE OFFER

• Salary €15.25 per hour

• 24 hours working 5 days per week including alternative weekends. Working hours are between 9am to 8pm

• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save €100’s on High-street retailers.

• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.

• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

• Free healthy meal option, salad bar, fruit, and hot/cold drinks

...as well so much more!

WHAT YOU'LL NEED TO HAVE

• You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.

• Excellent communication skills and problem-solving abilities.

• You are computer literate and able to work with technology.

WHAT YOU'LL BE DOING DAY TO DAY

• Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines.

. Comply with all IKEA health, safety and security rules and requirements.

• Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy.

• This is a manual handling role where you are required to move products in a safe manner.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION –

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.

• Shortlisted candidates will be invited by email to attend a face-to- face interview.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email me at june.priest@ingka.ikea.com and I will be happy to help!