Customer Service Administrator

Key Responsibilities:

Professionally manage a high volume of inbound calls.

Identify customer needs, resolve complaints, and provide effective solutions.

Ensure communication aligns with company policies and best practices.

Maintain ownership of customer requests from start to finish.

Communicate effectively via email with customers.

Achieve daily, weekly, and monthly activity targets.

Build strong working relationships with colleagues to ensure smooth service delivery.

Process information accurately and report any customer complaints to the manager.

The Ideal Candidate Will Have:

1-2 years of experience in a similar customer service role.

Experience in the Customer Service/Waste Industry (advantageous).

Proficiency in Microsoft Office and IT systems.

Flexibility to work in various areas of the company.

Eligibility to work in Ireland.

Strong proficiency in the English language.