Customer Service Administrator

Who are we?

Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.

With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint. 

Job Purpose:

To provide a first class customer experience over the phone, first time resolution to enquiries and complaints. Build loyalty and relations to customers on the phone. The successful candidate will be able to adapt to business needs and ensure all reports and customer queries are dealt with in a timely and efficient manner.

Role Responsibilities:

· Handle inbound calls from customers with care and interest

· Complaint handling and follow up

· Relationship management – build up trust and loyalty within portfolio of customers.

· Administrative account management (order registration, reports, pricelists, invoicing, terminations),

· Responsible for customer care + retention to defined customers

· Responsible for portfolio growth for defined customers 

· Support to Customer Service team with admin and action tasks

Responsible for add on sales

Knowledge, Skills ,Experience and Qualifications:

· Good interpersonal and communication skills on phone

· Customer minded problem solver – proactive.

· Strong Microsoft Office skills

· Good business understanding and commercial skills

· Planning and organisation skills

· Team player

Conflict management