Customer Service Administrator

About the Role

phs Ireland is seeking a proactive and customer-focused Customer Service Administrator to join our team in Dublin 10.

In this role, you will take ownership of customer interactions, handling enquiries efficiently and professionally from initial contact through to resolution. You will play a key role in delivering exceptional customer service to both internal and external customers, ensuring every interaction results in a positive experience and high customer satisfaction.

Key Responsibilities

As a Customer Service Administrator, you will be responsible for:

• Setting up customer contracts accurately within company systems, ensuring correct pricing is applied.
• Analysing customer accounts and reviewing credit information.
• Generating customer invoices and statements.
• Processing customer consumable orders.
• Supporting Account Managers with customer queries and account-related requests.
• Updating and maintaining Purchase Order numbers.
• Investigating and resolving customer enquiries in a timely manner.
• Maintaining accurate customer records and administrative documentation.
• Building positive relationships with customers and colleagues across the business.

About You

To be successful in this role, you will have:

• Previous accounts administration experience.
• Proven experience in a customer service or customer support role.
• Strong telephone and call-handling skills with excellent active listening ability.
• Experience working with CRM systems and customer databases.
• Excellent organisational and administrative skills.
• A track record of meeting or exceeding performance targets.
• Strong attention to detail and accuracy.
• At least 3 years' relevant experience in an administrative, customer service, or accounts environment.
• Good Microsoft Office skills, particularly Excel and Outlook.

What We Offer

In return for your commitment and expertise, you'll receive:

• Competitive salary of €30,000 - €32,500 per annum
• Virtual GP service for you and your household
• Buy and Sell Holiday Scheme
• phs Perks employee discount platform with major retailers and supermarkets
• Accredited ILM training and ongoing development opportunities
• Apprenticeship programmes and career progression opportunities
• 23 days annual leave plus bank holidays
• Free onsite parking
• Enhanced parental and paternity leave
• 24-hour wellbeing and employee assistance helpline
• Cycle to Work Scheme
• Pension scheme
• Life assurance cover
• Additional employee benefits and wellbeing support