Customer Service Administrator

We are inviting applications for the position of Customer Service Administrator. The purpose of this position is to assist in the smooth running of the Ryanair operation. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving.

Duties Include:

• Working to weekly deadlines in a dynamic environment

• Handle customer queries and complaints to resolution

• Back-office administration duties and adhoc reporting

• Liaising with internal and external stakeholders on a regular basis

• Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.

Requirements

Proactive approach to dealing with errors and complaints

• Good knowledge of Microsoft Office suite (specifically Word and Excel)

• Excellent written and verbal communication skills

• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure

• Energetic and enthusiastic individual looking to thrive and progress in an expanding company

• Detail orientated; ability to complete large volume of work quickly

• Fluency in English (written & verbal). Another European language is desirable but not essential

• Previous experience in a similar role would be a distinct advantage

• Immediate start required

Benefits

• Competitive salary
• Discounted and unlimited travel to over 230 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression