Customer Service Administrator

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To support transaction processing for Customer Service, focused primarily on customer order entry.

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Principal Responsibilities

• Work as part of a multi-disciplinary team, ensuring all orders received via email and fax are processed accurately and promptly upon receipt

• Order entry

• Delivery processing

• Price review

• General data entry activities relating to the order to cash process

• Other tasks as assigned by the manager

Education / Experience Requirements

• Language skills - fluent English with Italian or Polish an advantage

• 1-2 years’ experience working in a fast-paced customer service department, preferably within a multi-national environment

• Accurate with a strong attention to detail and good time management skills

• Ability to work to tight deadlines in a fast-paced department

• Flexibility and willingness to work outside of regular hours if required

• Good computer skills; Knowledge of Microsoft Office tools and SAP an advantage

• Ability to work well under pressure in a target driven environment

Specialized Skills / Other Requirements

• Self-driven and ability to work independently and/or as a team player

• Approachable and enthusiastic. Flexible and adaptable

• Good organisational skills with cultural awareness and sensitivity

• Good judgement and problem-solving ability and is capable of understanding the impact of decision making on both Teleflex Medical and its customers

• Strong collaboration and influencing skills – both internally and externally

• Excellent communication skills – both written and verbal

• Goal orientated for customer and business objectives

• Coaching/mentoring skills