Customer Service Advisor

The Dublin office address is: Carysfort Avenue, Blackrock, co. Dublin A94 R891

Salary: €29,500 pa

Employee Benefits include:

· All training provided is fully paid and will take place on site in Blackrock, co. Dublin

· Permanent 37.5hr per week contracts

· We offer a structured Induction programme where you will learn about our products and our customers

· Pay Pathways - performance-based increase in salary after 1 year and 2 years service

· Premium Pay on Weekends and Bank Holidays

· Additional Annual Leave for Tenured Employees

· High energy and dynamic work environment

· Supporting upskilling and/or education in preparation for career development though our Abtran Academy

· Scheduled protected weekly Learning and Development time

· Culture for promoting from within

· Wellbeing programme focused on our people's health and wellness

· Health Insurance Discount Programme

· Employee Assistance Programme

· Pension Scheme

· Employee Discounts in local businesses

· Life Cover

· Refer a Friend Bonus Scheme

· Cycle to Work Scheme

· Leap Card Tax Saver

· Maternity Pay & Paternity Pay

· Paid Statutory Sick leave

Let us tell you more about this great opportunity:Based in our Dublin, you will be working for Abtran on behalf of our partner, as a Customer Service Agent.As frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in DublinHow you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Use of the systems and tools available to effectively handle customer's queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• APA in Regulations, Loans & Investments or QFA (Mandatory)
• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Ability to handle confidential information
• Strong attendance, performance and adherence to policies are essential for this role
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.