Sorry, this job is now closed

Customer Service Advisor

AbtranMahon, Cork€12.70 per hourFull-timeHybrid

Employee Benefits include:

  • Hybrid working options available
  • Premium office location with great travel links
  • Inclusive and fun culture
  • Leap Card Tax Saver
  • Free Car Parking
  • Excellent training provided through Abtran's Academy Programme -All training provided is fully paid
  • Premium Pay on Weekends and Bank Holidays
  • Wellbeing programme focused on our people's health and wellness
  • Health Insurance Discount Programme
  • Employee Assistance Programme
  • Pension Scheme & Life Cover

How you will spend your day:

  • Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
  • Using your product knowledge to solve problems for customers
  • Keeping yourself up to date with business and product information
  • Use of the systems and tools available to effectively handle customer’s queries
  • Strive to achieve and maintain service level statistics
  • Maintain a high level of first call resolution and quality assurance
  • Contribute to overall team performance within your specialised department
  • Adhering strictly to data protection and confidentiality laws
  • Ad hoc duties as required

Our ideal candidate:

  • Previous Customer Service experience is a bonus but not essential
  • Passion for providing exceptional service to clients
  • Excellent verbal and written communication skills
  • Fluency in written & spoken English is essential for this role
  • A high level of accuracy and attention to detail
  • Strong computer skills are essential
  • Proven ability to deal with problems and solve them effectively
  • Ability to work well either individually or as part of a team
  • Ability to handle confidential information
  • Strong attendance, performance and adherence to policies are essential for this role
  • Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

Apply today

 if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

*You must have authorisation to work in Ireland

Follow us on Facebook and stay up to date with the latest jobs in Cork!


Before you go

Get the latest jobs in Cork by email

By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.

Continue to job
Sorry, this job is now closed
Need help? Contact us
Cookies, Privacy and Terms©JobAlert.ie  2024