Sorry, this job is now closed

Customer Service Advisor

BT GroupBallyshannon, County DonegalFull-time

*** The successful candidates must be available to attend training Monday – Friday in Navan for the first two weeks of employment. The cost of accommodation and meals during this training time will be expensed***

You'll have the following responsibilities

• To be responsible for delivering a high quality service to our Customers/Callers.

• Take responsibility for ownership and delivery of KPI targets.

• Follow all processes and procedures to ensure accuracy of all information.

• To ensure the correct script is followed for each relevant call type.

• Acknowledge the customer and be professional, courteous, empathetic in both pace and tone.

• Own customer enquiries, seeking positive inventive solutions to deliver.

• Identify and understand when there is a need to escalate.

• Liaise with other departments to provide flawless delivery.

• Be an ambassador for BT and a role model which supports the business.

• Use initiative to ensure delivery of quality and required performance standards.

• Be adaptable and comfortable with an ever-changing environment.

• Attend Court when required to do so.

You'll have the following skills and experience

• Complete training in very basic level of the Irish Language specific to the role.

• A good/careful listener who can also understand and interpret what the customer means.

• A problem solver who can remain calm and focused, particularly when dealing with distressed callers.

• Friendly, yet still professional, patient and empathetic.

• Good in all forms of communication, whether telephone, online or in person.

• Thorough and detail-oriented with quick and accurate typing.

Benefits

BT Ireland has received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.

Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I.

• 25 days annual Leave + bank holidays and an opportunity to buy up to five more days every year

• Average earnings for a full-time employee ~ €31,200 (Range €30,000 - €32,600 excluding overtime).

• Additional €3,000 per year for staff that work nights.

• Comprehensive health care valued at €1,250 per year.

• Company pension scheme, with 6% company contribution.

• Great work life balance, with set shifts and option to avail of overtime. (Average €1,050 overtime paid per year on top of salary mentioned above)

• Being part of a great team, both locally within ECAS and the wider BT family.

• We also provide Life Assurance from the 1st day of employment

• There’s also great support for working parents

• You’ll have the opportunity to buy BT shares

• Opportunities to do volunteering

• We also have a subsidised social club

• BT home broadband provided where available or contribution if not

Follow us on Facebook and stay up to date with the latest jobs in Donegal!


Before you go

Get the latest jobs in Donegal by email

By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.

Continue to job
Sorry, this job is now closed
Need help? Contact us
Cookies, Privacy and Terms©JobAlert.ie  2023