Customer Service Advisor
Fermanagh & District CouncilThe Grange, Omagh, TyroneScale 4 SCP 9 – 13; £28,153 - £30,023 per annum
Main Purpose of the job:
The postholder will act as the first point of contact for members of the public seeking to access a full range of Council services and transactions, including operating the telephone system to ensure all incoming calls are handled efficiently, professionally, and routed to the correct destination.
They will, as part of a team, ensure that services are convenient and accessible and delivered to the highest possible standards of Customer Service and strive to ensure our customer service standards are met and a wide range of enquiries and transactions are dealt with at the first point of contact.
The postholder will be required to maintain an up-to-date knowledge of Council services and functions and ensure the relay of accurate and up to date information to members of the public.
Application forms must be returned not later than 12 noon on Monday 23 November 2026.
The postholder will act as the first point of contact for members of the public seeking to access a full range of Council services and transactions, including operating the telephone system to ensure all incoming calls are handled efficiently, professionally, and routed to the correct destination.
They will, as part of a team, ensure that services are convenient and accessible and delivered to the highest possible standards of Customer Service and strive to ensure our customer service standards are met and a wide range of enquiries and transactions are dealt with at the first point of contact.
The postholder will be required to maintain an up-to-date knowledge of Council services and functions and ensure the relay of accurate and up to date information to members of the public.
Application forms must be returned not later than 12 noon on Monday 23 November 2026.
The closing date for applications is Monday the 23rd of November 2026
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