Customer Service Advisor

Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. These roles offer the flexibility to work either fully onsite or in a hybrid arrangement, with 2–3 days per week in our Kerry office, located in Killorglin, Co. Kerry. 

About this Opportunity

Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you…

We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

How you will spend your day with us 

• Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Effectively managing a customer database through accurate and efficient data entry
• Demonstrating a strong customer focus at all times
• Investigating and resolving customer queries through first contact resolution where possible
• Adhering strictly to data protection (GDPR) and confidentiality laws

The Ideal Candidate

If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment and have strong computer skills, then we would love to meet you. We are also recruiting for Irish Speaking Customer Service Advisors!

Some of the benefits you will receive along the way ..

• Competitive basic salary
• Annual VHI Healthcare subsidy
• Permanent contract
• Annual performance related bonus
• Fully paid training programme
• 20 annual leave days and 2 company days per annum, plus option to purchase an additional 5 days leave per year
• Incentivised Employee Referral Scheme
• Wellbeing programme focused on our employee’s health and wellness
• Paid Leave increasing with tenure:
• Career Paths and Development Programmes to support your progression
• 24/7, 365 day access to our Employee Assistance Programme
• Life Assurance Cover
• Defined contribution pension scheme
• Subsidised Sports & Social Club
• Subsidised Canteen
• Cycle to work scheme
• Fexco group Employee Discount Scheme