Customer Service Advisor

Based at our headquarters Dublin, Ireland we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that customer queries, problems and questions are answered to a high standard so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities:

• Deliver Premium Customer Service: Engage directly with customers to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency.
• Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with out customers.
• Communication and Customer Service Network:  Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service
• Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.