Customer Service Advisor

About The Role

Our partner is looking for a Full-Time (40 hours) Customer Service Advisor to join the team. This is an exciting opportunity for a self-motivated, empathetic and proactive individual who prides themselves in offering an exceptional experience to customers. It is a busy environment and will suit candidates who have experience working in a fast-paced environment.The aim of the Customer Service Team is the provision of an accurate, efficient service, which ensures exceptional customer service in the areas of membership enrolment, new business sales, membership maintenance, customer accounts and claims. This is a full time 12-month fixed term contract and is a fully remote positionDaytime hours, occasional Saturday and no Sundays 

WHAT YOU'LL BE DOING

• Taking inbound calls from our members and prospective members on their insurance needs.
• To sell our HealthCare products to individuals and groups and to ensure the follow up action to each sale in accordance with sales procedures .
• Deal with members telephone enquiries, evaluate situations and respond appropriately.
• Keeping up to date on all products and policies.
• Developing collaborative, positive working relationships with members and internal teams.
• Ability to communicate professionally, empathically, and concisely to members.
• Enrol members on internal database and ensure members details are entered correctly.
• Ensure computer records reflect up to date communications with the member.
• Ensure that members payment methods are accurate, and all transactions are recorded accurately.
• Participate in quality programmes to ensure maintenance of the quality standards.
• Identify and to contribute to continuous improvements in working practices and customer care.

Your profile

• You will have a minimum of 1/2 year’s customer service experience, within the Insurance industry an advantage
• You can take on board new processes and embed a culture of continuous improvement.
• You are competent providing high-level support.
• You can provide clear and concise notes on members files within the booking system. 
• You are a quick learner with the ability to absorb extensive information on the brand's history, and product offering.
• You have a proactive personality and are self-motivated. 
• You can demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment. 
• You are proven to be organised, methodical and rigorous. 
• You have remote working experience and capabilities.
• Due to this being a remote role, it is essential that you have strong Wi-Fi capabilities. It is a requirement that candidates will be hard cabled into their broadband network.

Why us?

Our Partner offers exceptional benefits including the following 

• DC Pension Scheme (auto enrolment upon 6 months service) double employee’s contribution (max of 10% employer rate)
• An opportunity to earn performance related pay based on 10% of base salary (agent would be established in role before they would see 10% PRP).
• Annual leave of 21 days based on calendar year (pro-rata shorter contracts).
• 10 Bank holidays based on the calendar year. 
• Medical Health Insurance from start date (subject to BIK) for yourself, partner and dependents from Day 1 of Employment. 
• 250.00 Gym Subsidy per year (Subject to BIK).