Customer Service Advisor
Job Title: Customer Service Representative
Location: Millennium Park
Reporting to: Customer Service Supervisor
Hours of Work:
8 am – 6 pm Monday to Friday (Rotation)
9 am – 1 pm Saturday (Where required)
Job Purpose:
To undertake the Customer Service process within The Panda Group ensuring that we exceed customer expectations. Providing the next level of customer service.
Role Context:
The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.
Principal accountabilities include:
- Answering incoming calls and directing calls to appropriate personnel
- Dealing with customer service calls from commercial customers.
- Answering questions about our organisation and providing customers with other information as required.
- Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
- Process all customer related queries and requests in a timely and consistent manner
- To be prepared to work in a flexible multi skilled environment
- Work as part of a team with a positive attitude
Skills Required
- Professional & Friendly telephone manner
- Knowledge retention
- Attention to detail
- Customer Focused
- Good organisational skills
- Good computer skills
- Ability to work in team environment
- Effective Communication skills
- Proven ability to perform and remain calm under pressure
- Flexibility – the ability to respond to different tasks in other areas of the working environment
- Note: You must be 18 years or over
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