Customer Service Advisor

PandaFinglas North, Dublin 11Full-time

Job Title: Customer Service Representative

Location: Millennium Business Park

Reporting to: Customer Service Supervisor

Hours of Work:

8 am – 6 pm Monday to Friday (Rotation)

9 am – 1 pm Saturday (Where required)

Job Purpose:

To undertake the Customer Service process within The Panda Group ensuring that we exceed customer expectations. Providing the next level of customer service.

Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group.

Principal accountabilities include:

  • Answering incoming calls and directing calls to appropriate personnel
  • Dealing with customer service calls from commercial customers.
  • Answering questions about our organisation and providing customers with other information as required.
  • Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
  • Process all customer related queries and requests in a timely and consistent manner
  • To be prepared to work in a flexible multi skilled environment
  • Work as part of a team with a positive attitude

Skills Required

  • Professional & Friendly telephone manner
  • Knowledge retention
  • Attention to detail
  • Customer Focused
  • Good organisational skills
  • Good computer skills
  • Ability to work in team environment
  • Effective Communication skills
  • Proven ability to perform and remain calm under pressure
  • Flexibility – the ability to respond to different tasks in other areas of the working environment
  • Note: You must be 18 years or over

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