Customer Service Advisor

Purpose:

To provide administrative support to the department, ensuring it operates effectively and efficiently.

Summary of Duties

·        Providing full administrative support to the car hire department.

·        Provide customer service and support.

·        Manage payments and invoicing processes.

·        Dealing with incoming telephone enquiries and outgoing calls.

·        Ensuring the filing system is maintained in good order and all files are properly secured and filed in relevant order.

·        Maintain and update the computer system with any new information or changes.

·        Monitor and replenish office stationary supplies.

·        Assist in the preparation of letters for post.

·        General office duties.

·        Daily diary duties.

·        Support with planning and coordinating routes.

General Duties

·        Compliance with all Company policies and procedures, including Health and Safety procedures.

·        Carrying out any other functions deemed necessary to facilitate the effective operation of the Department.

Remuneration and Conditions of Employment

·        Hours of work; 35 hours per week, Monday to Friday, 9am to 5pm.

·        Starting on 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.

·        Company Pension Scheme, which employees are automatically enrolled into after 3 months at 5%, with the Company matching up to 5% of their contribution.

·        Life Assurance – 2 times annual salary.

·        Private Medical Insurance (currently with Aviva) is available for employees following successful completion of the probationary period, you can also add family members to your policy at discounted rates.

·        Employee Assistance Programme (EAP).

·        Eyecare Scheme – providing an allowance for eye tests and a generous contribution towards eye wear.

·        Generous insurance discounts for employees and family members.

·        Continuous Learning and Development.

·        Excellent in-house training with opportunities to gain professional insurance qualifications through our Academy Programme.

·        The post holder will be required to undertake such internal and/or external training as deemed necessary by Reliable Car Hire.

Area

Essential Qualifications

·        5 GCSE’s at grade C or above (or equivalent) to include English and Maths

(This may be waived in lieu of extensive experience).

Experience

·        Good working knowledge of Microsoft Office to include Word and Excel.

·        Minimum of 6 months office administration experience.

Personal Attributes

·        Excellent accuracy skills.

·        Ability to communicate effectively at all levels using a variety of media.

·        Ability to prioritise and organise work to ensure that deadlines are met.

·        Works effectively and efficiently as part of a team.

·        Prepared to use own initiative and to take responsibility when appropriate.

·        Good telephone manner.