Customer Service Advisor

About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

Our People and Culture:

Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:

· 24 days annual leave

· Attractive salaries commensurate with experience

· Pension scheme, bike-to-work scheme and a wellness allowance

· Career development opportunities and a study aids scheme

· Access to an Employee Assistance Program

· Flexible working and an excellent work-life balance package

Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.

Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath’s ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

Job Summary:

The Customer Service Advisor works within the Responsive Repairs department and provides an excellent level of customer service over the phone, assisting with any maintenance issues which may arise. This is a great opportunity for customer service advisors to further develop their IT, administration, and customer service skills in a fast-paced environment. For the right candidate this position is an entry level role with a clear career progression path to working within one of Ireland Largest Voluntary Housing Bodies.

The suitable candidate will

· Answer all repairs telephone calls and deal with enquiries in the appropriate response times.

· Provide Best in Class customer service, provide clear solutions to customer queries, and handle queries and complaints in a professional, courteous and helpful manner.

· Gather data and collating reports on all aspects of repair activity.

· Assist with general administrative duties including filing, processing invoices and taking meeting minutes.

· Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases and charts.

· Organise and store computer-based information and maintain websites and internal databases.

Requirements:

· At least one years’ experience in a busy office administration role.

• Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.

· Excellent communication, interpersonal and relationship-building skills.

· Ability to work effectively as part of a team and independently.

· Good organisational and time-management skills.

• Ability to handle sensitive and confidential information.

· Commitment to working in a customer-focused and solution-oriented manner.

· To participate on forums/working groups/committees as required.

· Carry out any other reasonable duties as may be required from time to time.

· Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.

 · To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.

Working for Tuath Housing:

· Attractive salary commensurate with experience

· 24 days annual leave

· Service leave

· Organisational performance bonus

· Generous pension scheme

· Sick leave

· Wellness allowance

· Hybrid working

· Bike-to-work scheme

· Flexible working hours

· Career break

· Career development program

· Employee assistance program

· Linkedin Learning licence

· Car-parking on site

· Sports & Social Club

· Work-life balance package

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