Customer Service Advisors

Fane Valley Feeds is one of the largest feed companies in Northern Ireland with manufacturing facilities in Omagh and Newry. With one of the most modern animal feeds mills in Europe, Fane Valley Feeds is committed to producing the highest quality feeds for our customers.

Due to business expansion, we now invite applications for the following full-time, permanent positions based at our Omagh Mill.

Customer Service Advisors

Job Ref No: FVF/CSA/12/25

Reporting to the Transport Manager, the Customer Service Advisors will be an integral part of the Customer Services Department, being responsible for the receiving and processing of sales orders.

The Role:

• To process incoming customer orders and allocate these to the internal ordering system;
• To provide customer support, deal with inquiries and resolve issues to maintain a high level of service;
• To manage predictive ordering software to maximise customer service and efficient scheduling of deliveries.

The Person:

• Have strong IT skills with experience in Microsoft Office applications and sales order processing Software;
• Have excellent verbal and written communication skills, a friendly telephone manner and the ability to build positive relationships with customers;
• Capable of managing customer inquiries accurately, efficiently and with excellent attention to detail;
• Have an organised and methodical approach to work with the ability to show initiative and work as part of a busy team;
• Preferably have previous experience of working in a busy office environment, ideally in a customer services role;
• Ideally have an understanding of the Northern Ireland agricultural industry.

In return the company offers an excellent rate of pay, an attractive benefits package which includes Healthcare Plan for employees and their children under 18, Company Pension & Life Assurance, Health & Well-Being Programme as well as excellent personal development and career progression opportunities.

​​​​​​​To request an application form please contact the HR Department at Fane Valley. Email: hr@fanevalley.com, Tel: (028) 9261 0480 or apply on our GET GOT platform: https://fanevalley.getgotjobs.co.uk


Closing date for receipt of completed applications is 5.00pm on Friday 19th December 2025.

Fane Valley Feeds is an equal opportunities employer.