Customer Service Agent

Role Summary:

Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Customer Service Representative Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers.

· Responding promptly to customer inquiries.

· Handling a high volume of calls

· Communicating with customers via on the phone, email, live chat, or face-to-face.

· Acknowledging and resolving customer concerns.

· Communicating and coordinating with colleagues, as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

Skills and Experience required:

· Gained at least one years’ relevant experience preferably in a customer service environment.

· Have good communication skills with an excellent telephone manner.

· Have demonstrated a good working knowledge of Excel and Word.

· Organised, diplomatic and a good team player.

· A proven ability to work to targets and timelines.

Terms:

· Salary: €27,500

· Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri