Customer Service Agent

Role & Responsibilities: 

The primary function of this role is to provide support for the Customer and act as a point of contact for Customers and the Field Sales teams, providing order processing capability, managing customer service requests/queries etc.; delivering total customer satisfaction through all communication channels. 

Key Deliverables:

• Main point of contact for Customer

• Processing of Customer orders & uplifts 

• Responsible for prompt query resolution for all Customers - primarily by phone / email 

• Responsible for logging and reporting on all issues raised 

• Responsible for generating various Customer reports

• Attending Customer Operations & internal meetings as required.

• Supporting telemarketing & telesales initiatives as required.

Key Competencies 

Essential: 

• Fluent in English

• Strong Customer Service Skills 

• Strong Communication Skills both verbal and written 

• Ability to prioritise workload and deliver to deadlines 

• Team Player, flexible and proactively uses own initiative 

• Completer/Finisher – follow through tasks, queries etc. to completion

WHO WE ARE

Primeline is the largest independent Irish provider of logistics, sales and marketing services for domestic and international brands in Ireland and the UK. We are a privately owned business, in operation for 35 years, with over 1,100 employees across multiple sites in Ireland and the UK.

Primeline’s Turnover is in excess of €300 million and we are growing rapidly. We pride ourselves in client relationships with brand owners and decision makers supplying product into the Multiple Grocery, Convenience, Foodservice sectors, and Pharmacy trade.

Primeline Group consists of Primeline Logistics, Primeline Express and Johnson Brothers. With over 1,500,000 square feet of warehousing and 400 vehicles, we complete 25,000 deliveries weekly. Primeline is in every town in Ireland, every day. Our people power our success.

WHERE WE ARE GOING

We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer, blue chip companies and multinational brands and growing new business by providing the best brand execution will be key to our success. We will build the best relationships and partnerships with our principles and customers, and we continue to drive a values-based culture.

WHAT DO WE WANT?

At Primeline, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation. If you 

resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you.